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8 Zeitview Jobs
Sr Associate - Operational Support
Zeitview
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Take action on the ticketing platform to make sure all tasks are handled and nothing falls through the cracks.
- Utilize proper tools, channels, and workflows accordingly to follow standard procedures outlined in our Management System.
- Ability to work in a scheduled shift and scheduled tasks accordingly.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (Phone, Email, etc).
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Knowing the products and services of Zeitview to answer customer questions.
- Keeping records of customer interactions, transactions, comments, and complaints with utmost confidentiality.
- Communicating and coordinating with colleagues/team leaders, as necessary.
- Follow communication procedures, guidelines, and policies of Zeitview.
- Ensure customer satisfaction and provide professional customer support.
- Perform other tasks that will be assigned to, from time to time.
Knowledge, Skills and Abilities
- Bachelor s degree with minimum 1 year of professional work experience in operations or customer support.
- Excellent English written and verbal communication skills.
- Ability to work both independently and in team settings.
- Organizational skills and the flexibility to jump from priority to priority.
- Solid computer skills (Office suite, Slack, Zoom, Zendesk).
- Ability to work in an office environment.
- Ability to work in any any shift in a 24/7 setup.
- Able to travel for short-term company gatherings.
- Able to sit, stand for long periods of time.
Employment Type: Full Time, Permanent
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What people at Zeitview are saying
What Zeitview employees are saying about work life
based on 13 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
Zeitview Benefits
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