Technical Support Executive

About MocDoc

MocDoc is a revolutionary platform that brings healthcare providers and patients closer through advanced software solutions. Our mission is to digitize healthcare delivery, offering seamless management systems for hospitals, clinics, and labs. With a commitment to innovation, quality, and user satisfaction, MocDoc empowers healthcare professionals to focus on what truly matterspatient care.

Responsibilities and Key Deliverables:

• Manage a high volume of incoming calls, understanding and addressing customer needs to ensure satisfaction.

• Perform weekly reviews of resolved support cases to monitor compliance with processes and standards.

• Exhibit strong customer orientation with the ability to adapt and respond to diverse customer needs.

• Recognize service quality gaps, address ineffective interactions, and implement strategies for improvement.

• Prioritize and execute tasks efficiently to meet tight and competing deadlines.

Required Skill Sets:

• Flexibility to work in variable shifts as needed.

• Fluency in Hindi, along with English and Tamil, for effective communication.

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills and the ability to collaborate effectively in a team environment.

Preferred candidate profile - English and Hindi Fluency with any other regional language

Perks and benefits