Technical Support Executive

I. Provide service and customer support during field visits or dispatches

II. Manage all on site installation, repair, maintenance and test tasks

III. Diagnose errors or technical problems and determine proper solutions

IV. Produce timely and detailed service reports

V. Document processes

VI. Provide the support on the calls

VII. Follow all companys filed procedures and protocols

VIII. Cooperate with technical team and share information across the organization

IX. Comprehend customer requirements and make appropriate recommendations/briefings

X. Build positive relationships with customers

XI Should have good command over MS word , MS Office & Excel.

XII Team Handling experience would be an added advantage.