Trade - Exports Professional

Transaction Management

Handles transactions as per agreed service standards and approved procedures.

Authorizes Swift/ SFMS/ RTGS/NEFT etc for transactions

Reports exchange rates for timely processing

Monitors transaction inflow and its maneuvering in workflow for ensuring

Generates and reviews all process related MIS as per agreed timelines

Proactively reports any exception or deviation from the standard process to the Unit Manager

Reconciliation

Reconciles Office accounts/Nostro/Murex and updates Unit Manager on exceptions if any

Audit & Control

Attends to audit findings and support the unit managers in preparation of any audit related deliverables / response i.e. internal, external, ISO, Regulatory, Statutory, etc.

Attends to customer grievances for speedy resolution.

Process Improvement & Automation

Participates in projects i.e. Automation, Process improvements, Superior Service delivery, transaction processing, cost reduction

Plays an active role in new processes and systems roll out.

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.

Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.

Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.

Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.

Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.

Executes the established internal control systems and compiles relevant information for departmental audits, as necessary