Sales Operations Executive

1. Order Processing and Coordination:
Manage end-to-end order processing, ensuring timely updates and order accuracy.
Coordinate with sales, operations, and logistics teams to ensure smooth delivery of products and services.
Follow up on order status, inventory levels, and delivery schedules to resolve bottlenecks.
2. Customer Servicing and Support:
Provide exceptional post-sales support to customers by addressing queries and ensuring timely resolutions.
Update customer records in CRM systems and maintain accurate data for reporting purposes.
Assist customers with order details, payment clarifications, and delivery timelines.
3. Payment Follow-ups:
Collaborate with the finance team and customers for timely payment collection.
Ensure compliance with payment terms and address pending payment issues proactively.
4. Cross-Functional Collaboration:
Act as a bridge between the sales and operations teams to streamline processes.
Monitor order performance and collaborate with stakeholders to resolve delivery challenges.
5. Reporting and Data Analysis:
Generate daily/weekly/monthly reports on order processing, delivery status, and payments.
Identify trends and operational issues through data analysis to improve efficiency.

Experience: 4+ years in Business Operations / Order Processing / Customer Servicing
Industry Preference: Automotive, Commercial Vehicle, or Heavy Equipment Industries

Industry Exposure: Experience in automotive, commercial vehicles, earthmoving equipment, or allied industries preferred.
-Proficiency in MS Excel and CRM tools.
-Strong communication and interpersonal skills for customer interactions and internal coordination.
-Ability to prioritize tasks, solve problems, and meet deadlines effectively.
-Detail-oriented with an analytical mindset to ensure process accuracy.

Any degree with relevant experience

Salary: 4 LPA

Expected Joining: January 2025

Note: This role is ideal for candidates with proven experience in managing customer servicing, order operations, and payment coordination, preferably in automotive or related industries.

Year of Experience: 4+ years

Job Category: Sales

Job Type: Full Time

Job Location: Pune

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