Specialist - Collections - Order To Cash (2-4 yrs)

- We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes.

- In this role, you will be responsible for all the activities related to the Cash & Collection domain.

- On our team, you'll have the support to excel at work and the resources to build a career you can be proud of Pay, benefits and more.

- We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc.

- We provide a free transport facility.

Location: Pune.

Timing: 6:30PM - 3:30AM.

What you'll do on a typical day:.

- Collection Specialist will manage a portfolio of $3M to $6M consisting of 350 to 550 customers.

- Collections Specialist will engage regularly with assigned customers, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.

- Contact customers with overdue accounts and attempt to either collect the overdue amount or -negotiate a payment plan to collect it in installments.

- Provide correspondence and supporting documentation in a fast-paced, goal-oriented collections - department on a timely basis.

- Make outbound calls on outstanding accounts.

- Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals.

- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution.

- Resolve customer issues and complaints concerning billing disputes.

- Perform uploads to customer websites.

- Submit regular reports on the status of unpaid accounts and any repayment progress.

- What you need to succeed at XPO:.

- 2 to 4 years of related experience within the logistics or transportation domain within Order to Cash (OTC) or B2B space primarily in Collections. Strong communication skills both verbal and written.