Specialist - Collections - BFS (3-5 yrs)

We are seeking a dedicated and experienced Collections Specialist to join our team at Staff4Me.

As a Collections Specialist, you will be responsible for maintaining customer relationships and ensuring timely payment of outstanding accounts receivable.

Responsibilities:

- Conduct outbound collection calls in a professional manner to maintain customer relationships.

- Instruct customers on how to process payments via our online portal.

- Provide daily, weekly tracking reports and metrics on outstanding AR.

- Document collection activity within our collections module and Excel.

- Provide customer invoices, statements, and contracts as requested.

- Identify and fully document any disputed items from customers and coordinate with internal departments for resolution.

- Resolve client-billing problems and decrease accounts receivable delinquency.

Requirements:

- 3 years relevant work experience.

- Prior experience in commercial collections or accounts receivable is a must (minimum $10,000 collection experience).

- Proficiency in using collection management software and MS Office applications.

- Strong negotiation and communication skills.

- Excellent attention to detail and ability to work effectively under pressure.

- Good problem-solving and analytical skills.

- Ability to handle confidential and sensitive information with integrity.

- Strong organizational and time management abilities.

- Ability to work independently and collaboratively in a team environment.

- Knowledge of legal and regulatory requirements related to collections is a plus.

Requirements:

- Prior experience in commercial collections or accounts receivable (minimum $10,000 collection experience).

- Proficiency in collection management software and MS Office applications.

- Strong negotiation and communication skills.

- Excellent attention to detail and ability to work under pressure.

- Good problem-solving and analytical abilities.

Benefits:

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.