Operations Role - Reconciliation & Settlement - FinTech (13-21 yrs)

- Build robust operational processes and drive continuous improvements through customer anecdotes. Manage incidents related to Payments, trouble shoot, engage internal and external teams to mitigate customer impact and fix problems. Supports a wide range of solutions (acceptance, remittance, and licenses) across different countries.

- Proven track record in payments operations and building and scaling an operations function. Manage the entire operations function for Payment Business in area of Acceptance - UPI, Remittance on UPI and UPI Licensing.

- Serve as the Operations Subject Matter Expert, offering guidance on Operational Systems & policies for all new projects, to ensure operational change impacting Payment Ops including Foreign Exchange and Treasury Ops is delivered efficiently.

- Understand and own stakeholder communication per project, articulate operational principles / standards to be met.

- Drive completion of operational artefacts, such as Standard Operating Procedures (SOP's), Treasury, Settlement & Recon, Operational flows and templates for projects which can be repurposed.

- Develop and implement new operational procedures and practices in line with organizational goals.

- Collaborate with Compliance and Regulatory teams to ensure the requirements for all new projects are met including timely reporting to regulatory and other stakeholders.

- Accountable for day-to-day payment operations processing - including reports, timely reconciliation, and settlement between partners. Support Business Partnership team and manage inquiries related to reconciliation, settlement, and transactions; and escalate should no response from relevant partners within internal agreed timeline.

- Involve in project related initiatives pertaining to Payment Operations and partner onboarding related initiatives to drive innovation and constantly improve the user experience.