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18 Xerox Jobs
Technical Support Specialist
2-5 years
Kochi
1 vacancy
Technical Support Specialist
Xerox
posted 23d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist customers by troubleshooting software at a highly professional level
- Analyze and identify symptoms of a problem to provide an end-to-end solution
- Consult customers with data/web/design workflow and implementation
- Maintain up-to-date knowledge of software and resources
- Provide guidance to fellow team members as a subject matter expert
- BA in Computer Science, Management Information Services, or equivalent experience required
- At least 4 years of experience in a Technical Support field, troubleshooting software problems
- Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution. For example, XMPie
- Experience implementing, deploying and troubleshooting PURL and email campaigns
- Solid troubleshooting and research skills across multi-platform desktops and servers
- Proficiency installing and configuring software in Windows Server and MS SQL Server environment
- Familiarity with Adobe Creative Suite (CC)
- Great customer service skills and a willingness to learn
- Highly developed verbal and written communication skills in English
- Ability to work both in a team environment and independently
- Discipline to be self-motivated and self-directed when necessary
- Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
- Database creating and executing T-SQL
- Code development experience and education
Employment Type: Full Time, Permanent
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