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5 One.com Jobs
First Line Technical Support Specialist
One.com
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Were looking for a customer-focused individual to join our Technical Support Team. Youll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience.
What Makes You a Great Fit:
- Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference.
- Relationship Builder: Youre great at building relationships and going the extra mile to get things done.
- Clear Communicator: You can demystify jargon and provide advice to non-technical customers.
- Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs.
- Team Player: You work well with others and can also use your initiative.
Key Responsibilities:
- Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services.
- Ensure high levels of customer satisfaction by providing regular communication and support via email, telephone, and service tickets.
- Use service boards to prioritize workflow in line with customer Service Level Agreements.
- Support, coordinate, and build relationships with internal teams to achieve the best results for our customers.
Perks for our People:
- Holidays : 18 days annual leave, + 6 public holidays
- Other Leave : 7 days casual leave, 7 days sick leave
- Development : In-House Training Academy
- Wellbeing : Mental Health support, free breakfast & fresh fruit
Employment Type: Full Time, Permanent
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What people at One.com are saying
What One.com employees are saying about work life
based on 40 employees
Flexible timing
Monday to Friday
No travel
Day Shift
One.com Benefits
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