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Engaged Employer

One.com

Compare

4.5

based on 40 Reviews

5 One.com Jobs

First Line Technical Support Specialist

Onecom

4.5

based on 40 Reviews

2-5 years

Gurgaon / Gurugram

1 vacancy

First Line Technical Support Specialist

One.com

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Customer Service CCTV Monitoring IT Services Service Level Management

Job Description

Were looking for a customer-focused individual to join our Technical Support Team. Youll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience.

What Makes You a Great Fit:

Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference.

Relationship Builder: Youre great at building relationships and going the extra mile to get things done.

Clear Communicator: You can demystify jargon and provide advice to non-technical customers.

Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs.

Team Player: You work well with others and can also use your initiative.

Key Responsibilities:

Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services.