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Engaged Employer

One.com

Compare

4.5

based on 40 Reviews

5 One.com Jobs

Provisioning Agent

Onecom

4.5

based on 40 Reviews

4-7 years

Gurgaon / Gurugram

1 vacancy

Provisioning Agent

One.com

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Salesforce Hospital Administration CRM Telesales CCTV Monitoring

+ 1 more

Job Description

Join our Team as a Provisioning Agent

Location: Gurugram

Salary: 4 - 6 LPA (dependent on experience)

About the role:

As a Provisioning Agent youll play a crucial role in ensuring the efficient delivery of services to our customers and the accurate fulfilment of onboarding requests. This position focuses on the validation, approval, and provisioning of sales orders for preferred networks and suppliers for fixed-line services. If you thrive in a fast-paced environment and enjoy working collaboratively to achieve outstanding results, this role is perfect for you!

What makes you a great fit:

Proficiency in English language

Previous experience in Telecoms industry or similar role

Excellent telephone manner

Good communication skills (both written and verbal)

Outstanding attention to detail and accuracy

Adaptability and initiative

Strong IT skills, including proficiency in Excel, Word, and CRM systems

A positive "can-do" attitude

Ability to work to strict deadlines and prioritise workload

Self-motivated and proactive approach

Ability to work as part of a team and contribute to the overall success of the team and organisation

Key responsibilities:

Management and delivery of customer orders for Fixed Line and other Solutions to support sales order provisioning for our Telesales teams

Liaising with Sales teams and the Care team on sales order and connection requirements

Liaising with the raising teams on offboarding requests where required

Updating customers on orders

Validate and approve sales orders based on pre-defined parameters

Support with the resolution of issues arising from actions or events involving administrative functions throughout the progress of an order

Act as a liaison between the company and its external providers to meet the requirements to successfully provision customer orders

Undertaking training and evaluation to enhance personal performance, development, and work productivity

Any other duties as required by your line manager appropriate with the role

Perks for our People:

Holidays : 18 days annual leave, + 6 public holidays

Other Leave : 7 days casual leave, 7 days sick leave

Development : In-House Training Academy

Wellbeing : Mental Health support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

EDI:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Department Operations (Business) Role Provisioning Agent Onecom India Yearly salary INR400,000 - INR600,000 Employment type Full-time

About Onecom

Were the UK s leading business telephony and cloud communications provider, delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Employment Type: Full Time, Permanent

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