Senior Key Account Manager

Account Manager

Location- Mumbai

Experience- 3-7 yrs

About Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands omnichannel retailers to engage their customers across eCommerce stores. With the digital retail wave alongside us, we ve seen a 7x growth in the number of brands using Xeno

We are seeking a Account Manager to build and nurture long-term partnerships with key clients and be a trusted advisor in their growth journey. The ideal candidate will deeply understand client needs, offer tailored solutions, and drive revenue through upselling and cross-selling opportunities. Youll work closely with internal teams to ensure seamless solution delivery, proactively address concerns, and minimize churn. We re looking for someone who can advocate for clients, align their goals with our offerings, and develop proactive strategies to ensure high satisfaction. If you re passionate about driving client success, we d love to connect!

Key Responsibilities Client Relationship Management

• Build and maintain long-term relationships with key clients, acting as their trusted advisor.
• Regularly meet with clients to understand their business objectives, needs, and challenges.
• Ensure a deep understanding of clients industries and markets to offer tailored solutions.

Revenue Growth and Retention

• Identify and capitalize on upselling and cross-selling opportunities.
• Develop and execute account strategies to achieve and exceed revenue targets.
• Monitor account health, proactively address concerns, and minimize churn.

Strategic Planning and Collaboration

• Collaborate with internal teams (Sales, Marketing, Product, and Operations) to ensure seamless delivery of solutions.
• Work closely with the product team to align client needs with product offerings.
• Conduct regular business reviews to ensure alignment with client goals.

Client Advocacy and Issue Resolution

• Act as a client advocate, ensuring their voice is heard internally.
• Address client concerns promptly and professionally, ensuring high satisfaction levels.
• Anticipate potential challenges and develop proactive solutions.

Skills and Qualifications Must-Have Skills

• Proven track record in Key Account Management or similar roles.
• Strong communication, negotiation, and presentation skills.
• Strategic thinker with excellent problem-solving abilities.
• Data analysis and reporting expertise.

Good-to-Have Skills

• Industry knowledge is relevant to the retail space.
• Familiarity with market trends and competitive landscapes.
• Leadership experience and the ability to mentor junior team members.

Soft Skills

• Empathy and client-centric mindset.
• Exceptional organizational and multitasking skills.