Senior Software Engineer - ITSM Integration (3-7 yrs)

Role : Senior Software Engineer

Experience : 3-7 years

Location : Pan India

Educational Background : Bachelor's degree in Computer Science, Information Technology, or a related field.

Role Overview :

We are seeking a highly skilled Senior Software Engineer with expertise in ITSM integration and proficiency in Flow Designer. The ideal candidate will play a pivotal role in designing, developing, and implementing ITSM solutions to enhance service delivery and operational efficiency.

Key Responsibilities :

ITSM Integration :

- Design, develop, and implement integrations between ITSM platforms and other systems or tools.

- Collaborate with cross-functional teams to understand integration requirements and ensure seamless data exchange.

Flow Designer Development :

- Create, configure, and optimize workflows using Flow Designer to automate ITSM processes.

- Ensure workflows align with business objectives and adhere to best practices.

System Configuration & Customization :

- Configure ITSM modules (e.g., Incident, Problem, Change, Service Request).

- Develop custom scripts, business rules, and UI policies as needed.

Problem-Solving & Optimization :

- Analyze and resolve issues related to ITSM integrations and workflows.

- Identify opportunities to improve processes and system performance.

Documentation & Support :

- Maintain comprehensive technical documentation for integrations and workflows.

- Provide support and training to end-users as required.

Qualifications and Skills :

Technical Skills :

- Proficiency in ITSM tools (e.g., ServiceNow, Remedy) with hands-on experience in integration projects.

- Expertise in Flow Designer for workflow automation.

- Strong knowledge of REST/SOAP APIs, JSON, and XML for integration purposes.

- Experience with scripting languages such as JavaScript or Python.

Experience :

- 3 to 7 years of experience in ITSM development and integration.

- Proven track record of implementing successful ITSM integrations and automations.

Soft Skills :

- Strong analytical and problem-solving skills.

- Excellent communication and collaboration abilities.

- Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications :

- ITIL certification is a plus.

- Familiarity with Agile/Scrum methodologies.

- Experience with additional ServiceNow features like Service Catalog, CMDB, or Reporting.