Support desk software technicians need to have excellent verbal communication skills, analytical thinking skills, and the ability to work well with others. They also need to be experts in certain software packages and have strong IT skills.
Job Description
Responding to tech inquiries via email, through online chats, over the phone, or in person.
Informing customers about IT products and services.
Walking customers step-by-step through the problem-solving process.
Taking details from customers about their IT problems.
Tracking work in progress and recording issues and solutions.