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39 WPP Jobs
PAM Operations Engineer
WPP
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Why were hiring:
To help support, operate, deploy, document, integrate and where applicable migrate services to the WPP s Beyond Trust PAM platform. With the aim of maximising security, organisational collaboration and lifecycle automation whilst delivering a first-class end user experience to employees, partners, suppliers, vendors and clients across the WPP global group.
What youll be doing:
- Working with the PAM Product Lead to help run and operate WPP s Privileged Access Management (PAM) Products strategy, using it Beyond Trust Platform.
- Manage, support and operate WPP s PAM Platform
- First level support of WPP s PAM Platform issues, communicate with customer and provide support
- Efficiently handling assigned technical support incidents, requests, and changes
- Logging detailed and accurate information into WPP s Ticketing system
- Taking responsibility for your personal call queue, ensuring that all tickets are kept up-to-date and closed in a timely fashion.
- Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high.
- Help manage and maintain the Privileged Access Management account and delegation request process. How Engineers and applications owners request their access.
- Coach, collaborate and aid colleagues to design and build a resilient platform, following proven and robust practices.
- Standardisation of configuration across all deployments, aligned to best practice.
- work with engineering communities to optimise the best ways for them to work with the PAM platform.
- work with Privileged Access Management (PAM) Product vendor to bring in and rollout new feature sets that will improve both the security, user experience and functionality of the PAM Platform.
- work with WPP s MSP to optimise the best ways of working with the PAM Platform.
- work with other Product Manager counterparts in other areas to ideate and co-ordinate common process and standards.
- Define Standard Operating Procedures (SOPs) and workbooks to be used by WPP s MSP WPP s engineering and PAM support teams.
- Drive the maximum possible level of automation and instrumentation of the development lifecycle for PAM product and align to SRE standards.
- Support innovation and horizon scanning for strategic and emerging technologies.
What youll need:
- Good knowledge of Beyond Trust PAM Platform.
- Good of other demanding PAM Platforms.
- Good level knowledge of Windows Server and Linux operating systems.
- Good level knowledge of Active Directory/Azure Active Directory/Entra ID services and their security best practices.
- Good level knowledge of knowledge of PowerShell scripting with proven experience implementing automation including experience utilizing APIs such as Microsoft Graph.
- Knowledge of OKTA.
- Knowledge of ServiceNow and or Jira
- Background of working in an Operations Support Team
- Strong documentation skills to maintain comprehensive records of configurations, policies and procedures.
- Experience of working in global, highly complex environments.
- Collaboration skills.
- Problem and Service Management.
- Working with Third Party suppliers and Vendors.
Behaviours
- Great verbal written communication interpersonal skills.
- Good problem-solving, abstraction, critical-thinking skills ability to work under emergency situations.
- High-energy, detail-oriented, proactive, and able to handle multiple high-priority demands while driving consistent results.
- Pragmatic approach, proactivity autonomy.
- Willing but not needed to travel globally and comfortable working within remote teams.
Who you are:
Youre open
:
We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. Youre optimistic
:
We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What well give you:
Passionate, inspired people - We promote a culture of people that do extraordinary work.
Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
#LI-Onsite
Employment Type: Full Time, Permanent
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What people at WPP are saying
What WPP employees are saying about work life
based on 173 employees
Flexible timing
Monday to Friday
No travel
Day Shift
WPP Benefits
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WPP Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
8/2 Dr. M.H. MariGowda Road, Ward No 146, Floor 1, Bren Optimus, Bangalore, Karnataka, India, 560029
Bangalore / Bengaluru, Karnataka
560029
560029
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