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Engaged Employer

WPP

Compare

3.0

based on 175 Reviews

Video summary

74 WPP Jobs

Workday Service Desk Analyst - NA Shift

WPP AUNZ

3.0

based on 175 Reviews

2-6 years

Chennai

1 vacancy

Workday Service Desk Analyst - NA Shift

WPP

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Analytical Chemistry Incident Management Service Management Bloomberg

+ 4 more

Job Description

Why were hiring:

The Workday and HR Systems Service Desk Analyst is responsible for providing comprehensive support to users of full-suite Workday and other HR systems. This role involves troubleshooting technical issues, offering guidance on system functionalities, and ensuring a seamless user experience. The analyst will collaborate with ET, HR, and other departments to resolve issues and enhance system processes.

What youll be doing:

Incident Management: Manage the logging, tracking, and resolution of Workday and HR Systems-related incidents and service requests, ensuring timely and accurate responses.
Process Improvement: Identify and implement process improvements to enhance the efficiency of the service desk operations.
Ticket Housekeeping: Manage tickets throughout the full lifecycle, including making sure tickets are maintained to set standards, progress within SLAs and completed.
Knowledge Base: Contribute to maintaining the Workday Knowledge Base at designated stages in the ticket lifecycle.
User Support: Provide advanced support for complex Workday issues.
Reporting: Generate and analyse service desk performance reports, identifying trends and areas for improvement.
Collaboration: Work closely with other ET, Finance, Finance Shared Service Centre, People teams and business units to ensure seamless support and integration of Workday solutions.
Compliance: Ensure all service desk activities comply with organizational policies, procedures, and regulatory requirements.

What youll need:

Proven experience in working in a service desk or support team

Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
Have a good understanding of Joiners/Movers/Leavers processes
A strong awareness of knowledge management ethics
An understanding of both ITIL and Agile values
Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders
A strong commitment to providing exceptional customer service
Flexibility to be able to work a range of shifts
Ability to adapt to changing priorities and work effectively in a fast-paced environment.
Experience of HR and Finance Applications, Workday in particular

Experience of Service Management toolsets, ideally Jira/Confluence and ServiceNow

Who you are:

Youre open
:
We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

Youre optimistic
:
We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What well give you:

Passionate, inspired people - We promote a culture of people that do extraordinary work.

Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge

#LI-Onsite

Employment Type: Full Time, Permanent

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