Workshop Manager

Position - Workshop Manager

• Location - Ranchi, Jharkhand
• Reporting to - Assistant General Manager Service / Chief General Manager Service
• Age - Maximum 45 Years
• Educational Qualification Diploma / Btech (Automobile / Mechanical)
• Experience - 05 + years of experience in a team handling role, essentially to be in automobile service in 4 Wheller.
• Salary - Upto 6 LPA CTC + Incentives based on target achievements.

• Other Perks and Benefits:

1. Free Gym Membership.

2. Health Insurance & Accidental Insurance.

3. Opportunity to win Foreign Trip.

4. Opportunity to participate in employee engagement activities.

• Job purpose: This position would be responsible for the strategic planning, overall operations, and day to day management of the affairs of Premsons Motor (Maruti Suzuki) Workshop.

• Roles & Responsibilities:

1. Provide excellent customer service, including being courteous, a good listener, and answering questions.

2. Create a high-performing team and ensure smooth collaboration

3. Monitor KPIs like turnaround times maintaining of different type of services. (Free/Paid etc)

4. Customer satisfaction: Monitor KPIs like customer satisfaction scores.

5. Audit findings of Job cards, Invoices, FI and Road test reports. Review mechanism should be adhering as per SOP to fixed different KPIs.

6. Should make a perfect bonding with MSIL officials should adhere the SOP of MSIL as per their guideline.

7. Should ensure minimum rejections of warranty failed part. And warranty decision, claim generation, claim process, part dispatch etc. process should be happening within timeline with 0 negligence.

8. He Should concern towards target met of load and labour. He should ensure the sharing MIS on daily basis with team.