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Workday

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4.2

based on 28 Reviews

56 Workday Jobs

Sr. Product Manager - IT Service Management

Workday

4.2

based on 28 Reviews

7-12 years

Pune

1 vacancy

Sr. Product Manager - IT Service Management

Workday

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

Flex Information Technology Analytical Chemistry Business Operations Service Management ITIL

+ 2 more

Job Description

As a Senior Product Manager and Process Owner for ITSM you will be leading design, implementation, and adoption of essential ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, etc. You will engage with stakeholders and partner with the development team to innovate and deliver a seamless intuitive user experience that will unlock productivity and ensure service resilience and business continuity.

Collaborate with Business Technology teams including architecture, consultants, operations, and product teams to understand their requirements and priorities
Work closely with the development team through design, development, testing, release, and maintenance of the ITSM platform to ensure quality and successful delivery on-time
Define a product roadmap for each of the essential ITSM processes
Determine requirements for each release based on user requirements, technical architecture, and business needs
Prioritize work according to the high value objectives and key results
Educate and drive adoption of the ITSM platform features by internal Business Technology teams
Coordinate and align requirements across multiple scrum teams operating in a sophisticated distributed software environment
Define success metrics and monitor process adoption
Leverage the latest industry knowledge to deliver continuous improvement
Communicate and evangelize the ITSM principles among the Workday community
Lead technical discussions with business teams

About You

Basic Qualifications

7+ years of product management, ITSM architect or similar role
7+ years of hands-on experience implementing processes on one of the major ITSM platforms such as ServiceNow or Jira Service Management
4+ years working cross functionally with multiple business stakeholders and technical teams

Other Qualifications

Bachelors degree in Computer Science or Engineering, or equivalent experience
Extensive experience implementing ITSM practices in a large enterprise
Experience with true process ownership and accountability for growing a product area
Ability to break down complexity, clearly articulate product requirements, and prioritize enhancement requests
Excellent analytical abilities, including exploration, research, measurement, and monitoring
Excellent organizational, collaboration, and interpersonal skills
Strong self-motivation, problem solving, and execution skills
Experience in a fast-paced work environment
Experience managing competing priorities
Passion for technology and a desire to create and exceptional user experience
ITIL v4 Foundation Certification
Strong understanding of Agile development methodologies