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78 Workday Jobs

Technical Support Engineer

3-5 years

Pune

1 vacancy

Technical Support Engineer

Workday

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

 
  • Respond to developers technical support requests and feature-related questions via our ticketing system and Developer Forum.
  • Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.
  • Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
  • Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
  • Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.
  • Have fun!
Basic Qualifications
  • 3 to 5 years of Programming experience in one or more of the following: REST/JSON, XML, Java, JavaScript, Node.js, React, Ruby, and Python.
  • 3 to 5 years of experience providing technical support for enterprise software applications
  • Experience in debugging code issue utilizing stack traces
Other Qualifications
  • Understanding of OAuth flows
  • Excellent verbal, written and interpersonal communication skills
  • Empathy for developers and their development/learning process
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Must be ready to work in rotation shifts (8:00 am IST - 5:00 pm IST and 11:00 am IST - 8:00 pm IST)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer roles with real interview advice

Top Workday Technical Support Engineer Interview Questions

Q1. have you handles sev1/sev2 all at once,how did you interacted
Q2. What are the technical level of problem that you have solved?
Q3. Servlet types and which is better
View all 14 questions

What people at Workday are saying

Technical Support Engineer salary at Workday

reported by 1 employee with 3 years exp.
₹20.7 L/yr - ₹26.4 L/yr
397% more than the average Technical Support Engineer Salary in India
View more details

What Workday employees are saying about work life

based on 30 employees
89%
89%
90%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Workday Benefits

Submitted by Company
Work-life Harmony and Growth
Financial Benefits
Well-being
Health Benefits
Preventive care
Caregiving leave +2 more
Submitted by Employees
Child care
Work From Home
Free Food
Team Outings
Soft Skill Training
Health Insurance +6 more
View more benefits

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