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1 Genpact Work Force Management Job

Assistant Manager - Work Force Management (WFM)

3-7 years

Hyderabad / Secunderabad

Assistant Manager - Work Force Management (WFM)

Genpact

posted 4d ago

Job Role Insights

Flexible timing

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Assistant Manager, Work Force Management (WFM)

Responsibilities •    Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to ensure adequate staffing is maintained. •    Participate in periodic meetings with Operations & the Client •    Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights •    Provide insights on existing data to internal/external stakeholders •    Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stakeholders proactively •    All the observations should be reported to WFM to help to change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any.

Qualifications we seek in you! Minimum qualifications •    Any graduate degree or equivalent with a strong academic record  •    Excellent Communication Skills  •    Should have a good working knowledge of using Excel •    Good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans, etc

Preferred qualifications  •    Innovative and able to influence others •    Contact Centre Workforce Management experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


Employment Type: Full Time, Permanent

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People are getting interviews at Genpact through

(based on 2.1k Genpact interviews)
Job Portal
Referral
Walkin
Company Website
Campus Placement
Recruitment Consultant
43%
13%
11%
8%
6%
3%
16% candidates got the interview through other sources.
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What Work Force Management at Genpact are saying

1.0
 Rating based on 1 Work Force Management review

Likes

Many vintage people working in genpact thinks that it is their fathers company. Really sad. Genpact as a company needs to mature with it's policy. Associates working here have no basic insurance , cab facilities and yes many more. Associates are deprived from many facilities even insurance.

Dislikes

Everything just that they don't think about common associate.

Read 1 review

Work Force Management salary at Genpact

reported by 4 employees with 2-10 years exp.
₹4.2 L/yr - ₹5.8 L/yr
At par with the average Work Force Management Salary in India
View more details

What Genpact employees are saying about work life

based on 29.8k employees
61%
84%
69%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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Genpact Hyderabad / Secunderabad Office Locations

View all
Hyderabad Office
Hyderabad-Gachibowli SEZ: 3rd & 4th Floor, Block 2 DLF Cyber city, Plot No. 129-132, Opp. A.P.H.B. Colony, Gachibowli, Hyderabad. Hyderabad
500019
Hyderabad Office
Hyderabad-Pocharam: GENPACT, 4th, 5th & 6th Floors, Building 8, Raheja Mind Space, Pocharam, Ranga Reddy, Secunderabad, Telangana. Hyderabad
500088

Assistant Manager - Work Force Management (WFM)

3-7 Yrs

Hyderabad / Secunderabad

4d ago·via naukri.com
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