Sr Analyst MIS

Role overview

• Effectively handle the reports basis inputs allocated and achieve all the contractual SLAs

• Work with onshore and offshore teams to contribute to high performance of the team

• Willing to work in shifts and at the office as per the business requirement

• Take ownership of issues and work internal and customer functions to resolve them

• Understanding of company policies & procedures

• Participate in effective time tracking of activities handled in a day using MI recording tools provided

• Demonstrate highest level of integrity whilst dealing with activities relating to the operations

• Simplify reporting using VBA interventions

• Excellent command over SLA reporting – defining data sources, data structures, KPIs

• Ability to analyze data and provide insights to leadership

• Proactive identification of issues by building lead indicators and appraising leadership on EWS

Skills & experiences

Must have

• Excellent MS Excel Skills : Advance user + VBA/Macro Expertise

• Excel Power Queries and Power Pivots

• Power BI Expert.

• Exposure in building dashboards, reports in excel

• Able to compile data from various insurance (customer) sources

• Excellent interpersonal skills & comprehension skills

• Excellent analytical skill

Preferred

• Graduate in any discipline

• Similar work experience of 5 years and above.

• Knowledge on broking insurance area is an add-on