Senior Executive-Customer Support

Wooden Street, India1st Online Custom Furniture Store, is seeking a Customer Support Executive to join our growing team. In this role, you will interact directly with customers to resolve queries, provide after-sales support, and ensure an excellent customer experience. The ideal candidate will possess outstanding communication skills and a proactive attitude to address customer needs effectively.

Roles and Responsibilities:

• Provide excellent customer service via phone calls and chats.
  
• Identify and assess customersneeds to ensure satisfaction.
  
• Handle after-sales services, including tracking orders and resolving complaints.
  
• Build and maintain strong customer relationships through open and interactive communication.
  
• Maintain detailed records of customer interactions and actions taken.
  
• Escalate unresolved customer issues or special requests to the appropriate departments.
  
  
  
  Requirements

  • Proven experience in a customer service role is a plus.
    
  • Excellent verbal and written communication skills.
    
  • Ability to handle challenging situations calmly and professionally.
    
  • Strong problem-solving skills with attention to detail.
    
  • Proficiency in using CRM tools and basic computer applications.
    
  • High school diploma or equivalent; a bachelordegree is preferred.
    
    
    
    Benefits
  • Competitive salary with incentives based on performance.
    
  • Opportunity to work in a dynamic, fast-growing organization.
    
  • Professional growth through training and development programs.
    
  • A supportive and inclusive work environment.
    
    
    
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