Executive - Customer Support - Property Management (2-5 yrs)

Job overview is as follows :

- Role : Customer Support Executive

- Type : Permanent

- Exp. : 2+ Years

- Location : Noida

Job Description :

Roles & Responsibilities :

- To administer bookings through various channels including our own website, Airbnb, VRBO and others.

- Maximise rental revenue for our property owners by proactively engaging with potential guests through our enquiry channels, online chat and telephone.

- Provide excellent telephonic and email support to our leisure and business guests at various touch points during their stay.

- Provide support to guests who may have issues and sometimes to resolve problems.

Requirements :

- Must have worked with Airbnb, Booking.com, Verbo and another booking portal, especially in properties listed with different site.

- You will need to be an excellent communicator (both written and verbal) to provide exceptional guest support

- Ability to work independently and as a part of Team

- Willingness to learn and adapt new challenges

- High level of attention to detail

- Good IT skills

- Self-driven, self-motivated, proactive

- Engaging and out-going personality

- Willingness to go the extra mile

Your working week :

- Typical working day is UK business hours, Hybrid work

- Candidate will be required to sometimes communicate and assist with guests out of hours