41 Wonderla Holidays Jobs

Job description

Role & responsibilities

• Oversee the day-to-day operations of the F&B restaurants
• Ensure smooth service delivery, quality control, and adherence to hygiene and safety standards.
• Monitor staff performance and provide regular feedback and training.
• Ensure exceptional guest service, promptly addressing any complaints or concerns.
• Coordinate with the kitchen and other departments to meet special guest requests.
• Allot daily duties to subordinate staff to meet work exigencies ensuring equity of work.
• Attend to guest complaints and ensure guest satisfaction through immediate action
• Ensure the maintenance and aesthetic upkeep of the restaurant in close coordination with housekeeping.
• Ensuring Exceptional Customer Service
• Develop restaurant sales through upselling and ensuring good service.
• Supervise food service with a view to ensure speed, quality of service
• Ensure all F&B operations comply with health and safety regulations.
• Train staff on food safety and hygiene practices.

Preferred candidate profile

• 3+ years of experience in Hotel Industry
• Graduation in BHM - Hotel Management/Diploma - Hotel Management.
• Leadership skills and ability to coordinate with multiple locations and enable the staff to perform better.
• Problem solving and reporting skills.