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237 WNS Jobs

REF52343B- Deputy Manager, MS Dynamics CRM technical L2 support

5-10 years

₹ 10 - 18L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

REF52343B- Deputy Manager, MS Dynamics CRM technical L2 support

WNS

posted 11hr ago

Job Description

REF52343B- Deputy Manager, MS Dynamics CRM technical L2 support 5+ yrs experience, Mumbai (WFO)

L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including CRM, Finance, Supply Chain Management, Sales, and Customer Service Utilize advanced diagnostic tools and techniques to identify root causes and implement effective solutions Serve as a point of escalation for unresolved issues from the first-level support team.
Collaborate with peers, senior support personnel, and development teams to address complex technical challenges and ensure timely resolution within established SLAs Develop and maintain an in-depth understanding of Dynamics 365 applications, architecture, and integration points.
Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users and colleagues Conduct thorough analysis of recurring issues, system errors, and performance bottlenecks to identify underlying patterns and trends.
Work proactively to implement preventive measures and long-term solutions to enhance system stability and reliability. Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and knowledge base articles.
Share expertise and best practices with the support team to improve overall competency and efficiency.
Foster strong working relationships with cross-functional teams, including development, infrastructure, and business units, to facilitate effective communication and problem resolution.
Participate in regular meetings and discussions to share insights, coordinate activities, and drive continuous improvement initiatives Perform thorough testing of proposed solutions, patches, and configuration changes in sandbox or development environments before implementing them in production.
Ensure that all changes adhere to established change management processes and compliance requirements Assist in the delivery of advanced user training sessions, workshops, and knowledge transfer sessions to enhance user proficiency and self-service capabilities.
Provide ongoing support and guidance to users on complex system configurations and customizations'

Qualifications
Ms Dynamic CRM. Knowledge in JIRA and Fresh Sevice


Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Deputy Manager roles with real interview advice

Top WNS Deputy Manager Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.4
 Rating based on 259 Deputy Manager reviews

Likes

Not that much pressure of work, so that employees can easily plan their leave and maintain a good work life balance.

  • Job security - Good
  • +1 more
Dislikes

Policies are not framed properly, they update the policies very frequently. Nothing is systematic if you need some information you will have to find it at your own. HR team very inactive and even they don't know about most of the policies.

  • Skill development - Poor
  • +2 more
Read 259 Deputy Manager reviews

Deputy Manager salary at WNS

reported by 1.6k employees with 3-19 years exp.
₹6.9 L/yr - ₹22.9 L/yr
51% more than the average Deputy Manager Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Mumbai Office Locations

View all
Mumbai Office
WNS, Plant No. 10 / 11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli Mumbai
Maharashtra 400079
Mumbai Office
WNS Global Services Pvt Ltd, Gate No-2, Plant 5, Godrej & Boyce Complex, Lbs Marg, Pirojshanagar, Vikhroli West Mumbai
Maharashtra 400079

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