CMDB Architect (10-14 yrs)

Job Description :

- Minimum 10 Years experience in Configuration Management / CMDB

- Must have experience in building / setting up of green field CMDB

- Must have managed Configuration Management / CMDB team

- Collaborate with cross-functional teams to gather, analyze, and document configuration data requirements.

- Conduct regular audits and reconciliation activities to identify and resolve discrepancies or data integrity issues within the CMDB.

- Develop and enforce CMDB policies, standards, and procedures to ensure data accuracy and consistency.

- Monitor and manage CMDB health, including identifying and resolving data quality issues and ensuring data compliance with established guidelines.

- Collaborate with other IT service management teams to ensure integration of CMDB with Incident, Problem, Change, and Asset Management processes.

- Provide training and support to end-users on CMDB-related processes and best practices.

- Participate in the evaluation and implementation of new CMDB features, enhancements, and tools to improve data accuracy and efficiency.

- Stay up-to-date with industry best practices and trends related to CMDB management and ServiceNow platform capabilities.

- Assist in the creation and maintenance of CMDB-related documentation, including configuration item (CI) models, relationships, and data dictionaries.