Wissda - Morpheus Cloud Support Engineer (5-18 yrs)

Job role : Morpheus Cloud Support Engineer

Location : Bengaluru and Pune

Job Description :

It provides the expertise to advise, integrate, and accelerate customers outcomes from their digital transformation giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.

What you will do :

- Provide technical assistance with cloud infrastructure and services in Morpheus CMP.

- Monitor and maintain cloud systems to guarantee their availability and performance.

- Troubleshoot and address issues with cloud infrastructure.

- Work with the development and operations teams to optimize cloud solutions.

- Set up and manage cloud security mechanisms.

- Assist with the deployment and setup of cloud resources.

- Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides.

- Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades. Collaborate with Product Managers, Developers,

- Operations to understand requirements, use cases and transform them into tests

- Leads in the creation of systems documentation

- Provide technical and architectural leadership for the infrastructure Engineering teams anOperations roles

Automate the provisioning, deployment, scaling and monitoring of the platform

- Design and develop automation processes and tools.

- Maintain existing automation processes and expand test cases to support REST API testing

- Gather and analyse testing requirements based on the product requirements and lead the test

efforts across the board

- Help in root cause analysis of defects/issues and facilitate product release/roll-out

- Work closely with development teams to identify and resolve problems

What you need to bring :

- At least 2 years of proven experience as a Cloud Support Engineer or in a similar position.

- Atleast 1 year of experience in Morpheus Cloud Management Platform.

- Bachelors degree in computer science, Information Technology, or a related field.

- Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.

- Experience with cloud infrastructure as code (IaC) technologies such as Terraform or CloudFormation.

- Experience with containerization and orchestration systems such as Docker and Kubernetes.

- Excellent problem-solving and troubleshooting abilities.

- Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.

Morpheus Cloud Management Platform :

- Terraform, Puppet, Packer, Chocolatey Jenkins, TeamCity, Git, Windows Server, Ubuntu, RHEL, Linux Powershell, Python, Bash, Jira, agile methodologies, Fivetran, SQL Server, MySQL, and Snowflake are a plus

- Experience with DevOps practices and CI/CD pipelines.

- Understanding of cloud security principles and best practices.

- Advanced network troubleshooting skills in cloud environments.

- Familiarity with ITIL practices and frameworks.

- Experience in scripting and automation (e.g., Python, Bash).

- Demonstrate strong written and verbal communication skills

- Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.

- Experience in interacting/Supporting Level 1 Support teams and customers

- Must be a team player and show ability and willingness to motivate and support other engineers