ServiceNow Architect - ITSM Module (8-17 yrs)

Job Description :

Responsibilities for ServiceNow architect :

- Design, develop, and maintain integrations with other third-party applications.

- Knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes

- Provide proof of concept planning and analysis and be able to champion ServiceNow capabilities throughout the organization

- Experience of defining and running architecture governance processes, and of shaping and communicating architectural strategy

- An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team

- Experience of Scaled Agile Framework methodologies, and a broad knowledge of business practices, processes and tools

- Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiatives

- Familiarity with ServiceNow core application UI and workflow configuration, report development, integration components

- Expert level understanding of client-side and server-side scripting - business rules, script actions, script includes

- Proven ability to drive complex technical solutions which may include both legacy and converging technology use at an enterprise level and business process change through education and partnership with stakeholders

- Designing, engineering and configuring ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes

- Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams

- Designing, implementing and enhancing various application modules in Service-Now including Incident, Problem, Asset and Configuration, Change, SLM, Service Catalog, etc.

- Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment

- Share best practices and be consultative throughout the technical design of the project

- Participate in process flow analysis and process redesign along with the Project Manager

- A strong background of ServiceNow development

- Experience in the design and implementation of ServiceNow security architecture would be beneficial

- Able to work in Agile teams comprising of a Business Analyst, Program Lead and Clients

- Development for integrations including web services (SOAP/REST), DBC, Mid server

- Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements

- Experience with ServiceNow table structures and data model

- Experience in Jelly development

- Able to work with a high degree of accuracy and have a strong attention to detail

- Ability to communicate effectively with internal team members

- 2+ year experience in ServiceNow architecture(preferred)

Qualifications for ServiceNow Architect :

- Expert level understanding of client and server APIs

- Expert level understanding of Java JAR development for the ServiceNow MID Server

- In-depth understanding and hands-on application of Service Management business processes

- Experience integrating with other cloud based and legacy client business and IT platforms.

- Bachelor's or Master's degree in computer science, software engineering, hardware engineering, or relevant degree is preferred

Certifications :

Nice to have : Certified implementation specialist (ITSM, ITOM, HRSD or any other)