Head - Operations - EV Charging Infra (8-10 yrs)

Head - Operations - EV Charging Infra

Role:

This role is pivotal in driving the operational strategy, ensuring smooth execution, and scaling our charging infrastructure across the country.

Responsibilities:

Strategic Planning and Execution:

- Develop and implement operational strategies aligned with the company's growth objectives.

- Oversee the expansion and scaling of the charge points network across multiple cities.

Operational Management:

- Ensure the efficient and effective operation of the charging stations.

- Implement best practices for site selection, installation, and maintenance of charge points.

- Optimize resource allocation and manage operational budgets.

Vendor and Partner Management:

- Establish and maintain relationships with key vendors, suppliers, and partners.

- Negotiate contracts and agreements to secure favorable terms for the company.

Quality and Compliance:

- Ensure all operations comply with industry standards, safety regulations, and company policies.

- Implement quality control measures and conduct regular audits to maintain high standards.

Customer Experience:

- Focus on delivering exceptional customer service and satisfaction.

- Address and resolve any operational issues that impact the customer experience.

Data and Analytics:

- Utilize data analytics to drive operational decisions and improvements.

- Monitor performance metrics and generate reports to track progress and identify areas for improvement.

Innovation and Technology:

- Stay updated with the latest trends and technologies in the EV charging industry.

Qualifications:

- Experience: Minimum of 8-10 years of experience in operations management, preferably in the EV, automotive, or infrastructure sectors. Experience in a startup environment is a plus.

- Education: Bachelors degree in Engineering, Business Administration, or a related field. A Masters degree is preferred.