Customer Relationship Management: Develop and maintain strong, long-term relationships with key accounts to understand their needs and provide exceptional customer service
Account Strategy: Create account plans and strategies to identify growth opportunities and align them with the customer's business objectives
Sales Growth: Increase revenue by identifying upsell and cross-sell opportunities and meeting or exceeding sales targets
Account Analysis: Analyze account performance, sales data, and market trends to identify areas for improvement
Negotiation: Negotiate contracts, pricing, and terms to meet the needs of both the customer and the company
Customer Advocacy: Act as an advocate for the key accounts within the company, ensuring their needs are met and issues are resolved promptly
Product Knowledge: Stay informed about the company's products and services, as well as industry trends, to effectively communicate value propositions to customers