Ombudsperson L1

1.Following attributes are required in the role:

- Ability to drive results against time constraints. - Proficiency and experience in Investigations. - Professional track record in a related area, such as counselling, investigation, or litigation - Ability to exercise managerial judgment and perform as a mentor. - High emotional intelligence ability to stay away from conflict and resolve situations amicably. - Effective planning, scheduling & implementation skills. - Ability to work on the move. Travel to locations may be required on short notice.

2.Key Result Areas:

- Investigating Ombuds cases reported and submitting investigation report with corrective & preventive recommendations. - Determine the Root Cause of failure in case of any incident and work to put in place corrective and preventive measures. - Educate and create adequate awareness among the stakeholder on Information Security policies and procedures. - Reporting and analysis of Om buds cases reported. - Communication of Ombuds process and case studies through awareness sessions, trainings and huddles.

3.Handling grievances raised by employees, Vendors, customers and others with Ombuds.

-Conducting e-discovery, internet profiling etc in detail, to enable identify non-compliances -Exhibit sense of ownership, ethical behaviour, and judgemental ability in handling grievances, as well as discussions with stakeholders -Conflict Management, and handling reporters, and other stake holders with utmost sensitivity. -Plan and conduct training / sessions on Ombuds & Compliances across all bands, and geographies-Implementation of actions through respective stakeholders

Technological Skills Person should have following mandatory skills:

- Work experience ( 5 years) in Finance Domain. - Excellent knowledge of computers i.e. Operating systems, Network, MS Office and on-line tools. - Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills. - Awareness of people processes and policies.