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Wipro
595 Wipro Jobs
Techno Functional Consultant
Wipro
posted 21d ago
Flexible timing
Key skills for the job
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Do
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Lead Consultant
Reporting & updates
Onsite Project Manager/ Project Teams
To provide off-site support and inputs as per client requirements
External
Clients
For solutioning and provide support
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Deliver / No. / Performance Parameter / Measure
1. Contribution to customer projects
Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation
Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation
# of trainings & certifications completed, # of papers, articles written in a quarter
Adobe AEM.Employment Type: Full Time, Permanent
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