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2608 Wipro Jobs

Senior Analyst

8-12 years

Gurgaon / Gurugram

1 vacancy

Senior Analyst

Wipro

posted 1d ago

Job Description

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

About The Role :

JOB RESPONSIBILITIES
Assist and support the Tax departments in managing processes related to international tax and Transfer Pricing compliance
International Tax Compliance
  • Assist International Tax team with WHT tax position analysis
  • Collaborate with team members responsible for obtaining tax residency certificates
  • Collect data on tax residency of various lenders/borrowers, apply relevant qualification on interest payments based on double tax treaties or European legislation.

    Transfer Pricing
  • Assist client TP team to collect financial data for credit rating assessments
  • Analysis of cash flow forecasts
  • Preparation of transfer pricing checklist
  • Review and verification of financial figures in TP deliverables against financial data provided to advisors

    Direct Tax Compliance
  • Assist in the filing and the updating of Direct Tax for the SPVs:prepare Corporate tax returns and annual declarations for review whilst following processes as drafted by the VP tax
  • Ensure legal and statutory compliance through liaison with legal advisors in respect of Tax matters
  • Follow trainings in relevant Tax matters when necessary.

    Other Responsibilities
  • Tax documents filing and archiving
  • Keeping trackers on the status of the documents
  • Handling incoming and outgoing mail
  • Updating the documents in the database
  • Taking care of payments for tax documents
  • Coordinating signatures of tax documents
  • Re-directing calls as appropriate and taking adequate messages when required
  • Handling general administrative tasks

    Education and Experience:
  • 5-7 years experience in Transfer Pricing/International Tax/Tax Compliance
  • Proven ability to perform under pressure and to adjust plans to meet changing needs and requirements
  • Ability to summarize issues, develop recommendations and make decisions
  • Ability to multitask and prioritize diverse tasks
  • Strong attention to detail, demonstrated integrity and professionalism
  • Ability to be proactive and take initiative
  • Team player - energetic and enthusiastic
  • Strong computer and spreadsheet skills including MS Office
  • Fluency in English (verbally and written) is a compulsory requirement
  • Fluency in French is a plus
  • Bachelor/Master degree or equivalent








  • Do






  • Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLAs defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements









  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs









  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks








  • Deliver
  •     No  Performance Parameter  Measure    1  Process  No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback    2  Self- Management  Productivity, efficiency, absenteeism, Training Hours, No of technical training completed     Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

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    Top Wipro Senior Analyst Interview Questions

    Q1. Where do you rate your communication between 0 to 10?
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    What people at Wipro are saying

    3.5
     Rating based on 439 Senior Analyst reviews

    Likes

    Team is using all of the latest tools and technologies and lot of work currently present

    • Skill development - Excellent
    • +5 more
    Dislikes

    Salary was kind of low considering the cost of living in the city

    Read 439 Senior Analyst reviews

    Senior Analyst salary at Wipro

    reported by 4.7k employees with 1-11 years exp.
    ₹3.2 L/yr - ₹12 L/yr
    At par with the average Senior Analyst Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

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    Family and Parenting
    Perks and Benefits
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    Vacation and Time off
    Submitted by Employees
    Cafeteria
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    Work From Home +6 more
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