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2609 Wipro Jobs

Production Agent - L1

2-6 years

Bangalore / Bengaluru

1 vacancy

Production Agent - L1

Wipro

posted 1d ago

Job Description

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Content Reviewer



Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs


    


ob Summary
  
This job entails, requiring watching, reading, hearing of contents which are graphic, violent, sexual, or egregious nature, and take appropriate actions on the video based on the defined policies and attend meetings with clients to understand the policies and the impact of violation on end users. Seeking candidates who are psychologically resilient who are willing to be the Guardians of the Internet.
    


Skills Required
  
  • Strong analytical and logical reasoning skills
  • Should have basic understanding knowledge of Adwords and AdSense
  • Should have an eye for easily spotting the above Content on a Video
  • Strong Knowledge of Current Affairs and General Knowledge to help identifying cultural biases on Videos
  • Should know to read & write more than one regional language
  • Excellent communication skills in English
  • Good knowledge of Google tools such as Chrome, Google Sheets, Docs, Slides, Drive, etc
  • Basic Knowledge of Online Advertisements, Marketing strategy and Google YouTube Monetisation Policy
  • Strong Time Management skills
  • Good Interpersonal & People skills with a good problem-solving approach.
  • Should have Customer Centric Mindset
  • Any experience in Content Management Process is an added benefit
  •     


    PRIMARY RESPONSIBILITIES
      
  • Review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy and take appropriate action
  • Attend all required trainings
  • Attend QA meetings
  • Participate in wellness activities
  •     






  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs







  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks






  • Deliver
        



    No   



    Performance Parameter   



    Measure     1   Process   No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback     2   Self- Management   Productivity, efficiency, absenteeism, Training Hours, No of technical training completed     
  • Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

    Prepare for Wipro Production roles with real interview advice

    What people at Wipro are saying

    4.1
     Rating based on 3 Production reviews

    Likes

    Good environment and nice culture.teammates are supportive and the management is transparent.company policiesare good, appraisals are fair and they give good salary hikeand bonus every year.

    • Salary - Excellent
    • +6 more
    Dislikes

    Low salary is the major problem for freshers

    Read 3 Production reviews

    Production salary at Wipro

    reported by 14 employees
    ₹1.4 L/yr - ₹8.3 L/yr
    51% more than the average Production Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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