Senior Analyst

About The Role :

About the Team:-
The team is responsible for managing all the reporting activities to the Senior Management, Limited Partners, and
other regulatory reporting. The role will require working closely with the Investor Product Strategy and Valuations
team in New York. It has 3 major functions:-
1. Data Collection & Governance:- Collecting the required data from the Portfolio companies, scrubbing the data,
and uploading the same to the firms portfolio monitoring system.
2. Data Reporting:- Majorly responsible for the regular reporting needs of the LPs, Sr. Mgmt., etc.
3. Data Analysis:- Handle any substantive analytics and ad-hoc requests.
Key Responsibilities:-
ï‚· Develop a good understanding of the investment strategies for Private Equity, Tactical Opportunity, Life
Sciences, Infra, Energy, and Growth funds.
ï‚· Review the reporting packages like Fund Track Records, Deal Attributes, Valuation Bridges, Portfolio
Summaries, etc.
ï‚· Review the below quarterly activities by adhering to the deadlines:-
o New and ongoing Due Diligence Questionnaires.
o LP Requests, Valuation Memos, and Other quarterly Presentation Materials/Reports.
o Qvidian library upload and maintenance.
ï‚· Run monthly/quarterly reports for LPs (Memos, Bridges, One-Pagers, etc.), Corporates (DRPs, SOX
reports, Publics Schedule, etc.) & Internal stakeholders (KPI Dashboards, Portfolio Watchlist, Valuation
Summaries, etc.)
ï‚· Gross and Net cashflow reporting across all the funds.
ï‚· Preparing Ad-Hoc reports/dashboards as per managements requirement.
ï‚· Monitoring the deal portfolio through data collection and reconciliation.
ï‚· Calculation of fund performance metrics like IRR, MOIC, etc.
ï‚· Preparing the process documentation and creation of SOPs.
ï‚· Identify process gaps and initiate process improvement projects.
Desired Candidate Profile:-
ï‚· Candidate must be a Postgraduate in finance with 2 - 4 years of relevant experience in various private equity
concepts, fee structures, and performing end-to-end business valuations.
ï‚· Basic conceptual knowledge of various valuation techniques like DCFs, Comparable Company Analysis, etc.
ï‚· Should have very good working knowledge of Answering Due Diligence Questionnaires and Other
Fund/Investment level reporting like Valuation reporting, LP reporting.
ï‚· Strong Microsoft Office skills (MS Excel, MS PowerPoint, and MS Word).
ï‚· Experience in iLevel, 73Strings, Tableau, Snowflake or any data reporting/analysis software is advantageous.
ï‚· The ability to effectively work as an individual contributor and possess strong analytical, problem-solving,
critical thinking, and decision-making skills, multitask, and deliver under tight deadlines.
ï‚· The profile involves effective communication across clients facilities globally and hence possessing
excellent interpersonal and communication skills in verbal and written English is a must.
ï‚· A desire to work in an international team environment, often under pressure and with multiple stakeholders.c







Do

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

    No  Performance Parameter  Measure    1  Process  No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback    2  Self- Management  Productivity, efficiency, absenteeism, Training Hours, No of technical training completed