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2396 Wipro Jobs
Service Desk Analyst
2-6 years
₹ 1.95 - 4.174L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
Service Desk Analyst
Wipro
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About The Role :
Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives
Do:
Be responsible for primary user support and customer service
Regular MIS & resolution log management on queries raised
Deliver:
No.
Performance Parameter
Measure
1.
Service Desk Delivery
Adherence to TAT, SLA as per SoW
Minimal Escalation
Customer Experience
2.
Personal
Attendance
Documentation etc.
Employment Type: Full Time, Permanent
Read full job descriptionWipro Interview Questions & Tips
Prepare for Wipro Service Desk Analyst roles with real interview advice
What people at Wipro are saying
Rating based on 19 Service Desk Analyst
reviews
Anonymous · Other
in Kolkata
Likes
Job security is good
- Job security - Excellent
Dislikes
Management is very poor
- Salary - Bad
+3 more
Service Desk Analyst salary at Wipro
reported by
144
employees
₹1.8
L/yr - ₹8
L/yr
6%
less
than the average Service Desk Analyst Salary in India
View more details
What Wipro employees are saying about work life
based on 52.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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Wipro Bangalore / Bengaluru Office Locations
Bengaluru Office
Headquarter
Doddakannelli, Sarjapur Road, Bengaluru
Bengaluru
560035
560035
Bangalore Office
#37, Castle Street,
Ashok Nagar,
Bangalore
Bangalore
560 025.
560 025.
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