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2546 Wipro Jobs
Technical Lead
6-10 years
₹ 7 - 33L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Lead
Wipro
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Apache Spark & Scala
Responsibilities
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
Oversee and support process by reviewing daily transactions on performance parameters
Handle technical escalations through effective diagnosis and troubleshooting of client queries
Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
Performance review
HR
Hiring and employee engagement and retention
TA, SEs
Escalation and issue resolution
Production Specialist
Training, issue escalation/ resolution
External
Client
Query Resolution
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Competent
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies
Deliver
No.
Performance Parameter
Measure
1.
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2.
Team Management
Productivity, efficiency, absenteeism
3.
Capability development
Triages completed, Technical Test performance
Employment Type: Full Time, Permanent
Read full job descriptionWipro Interview Questions & Tips
Prepare for Wipro Technical Lead roles with real interview advice
Top Wipro Technical Lead Interview Questions
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What people at Wipro are saying
Rating based on 1.3k Technical Lead
reviews
Anonymous · Engineering - Software & QA
in Pune
Likes
Job security is good, and company is providing many Technical certification opportunities, there are many Projects available if you have updated skill sets.
- Job security - Good
+1 more
Dislikes
Promotion and appraisals are very slow, once you are in Higher band you have to forget appraisals or promotions.
- Promotions - Poor
Technical Lead salary at Wipro
reported by
18.8k
employees
with 5-17
years exp.
₹8.4
L/yr - ₹36.5
L/yr
8%
more
than the average Technical Lead Salary in India
View more details
What Wipro employees are saying about work life
based on 53.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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560035
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560 025.
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