Techno Functional Consultant - L2

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

About The Role :



Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

Proficiency in creating wireframes, prototypes, and user flows.

Strong understanding of user-centred design principles.

Expertise in visual design tools (e.g., Sketch, Figma, Adobe XD).

Ability to design intuitive and aesthetically pleasing interfaces.

Experience in designing end-to-end service experiences.

Skills in journey mapping and service blueprinting.

Ability to organize and structure content effectively.

Experience in creating sitemaps and navigation structures.

Proficiency in mapping and analysing workflows.

Understanding of integration libraries and APIs.

Strong organizational skills and ability to manage multiple tasks.

Experience with Agile methodologies and tools like JIRA, Trello, or Rally.

Excellent verbal and written communication skills.

Ability to present design concepts to stakeholders.

Industry Experience

Experience in designing applications for enterprise environments.

Familiarity with ITSM platforms like ServiceNow.

Experience in automating manual workflows and processes.

Experience with integrating systems like SAP and SharePoint.

Job Functions

Lead the design process from concept to implementation.

Mentor and guide junior designers.

Collaborate with business analysts, developers, and stakeholders.

Gather and analyse user requirements.

Develop interactive prototypes for user testing.

Conduct usability testing and iterate designs based on feedback.

Create detailed design specifications and documentation.

Responsibilities

Design a custom task management and collaboration app within ServiceNow.

Ensure the app meets user needs and business objectives.

Map and analyse existing workflows to identify areas for improvement.

Design new workflows for integration into ServiceNow.

Design and implement integration solutions for SAP and SharePoint.

Ensure seamless data flow and user experience across platforms.

Design and implement 5+ submission forms with a focus on usability and accessibility.

Qualifications & Experience

Professional Experience:

5+ years of experience in UX/UI design, with a focus on service design.

Proven experience in designing enterprise-level applications.

Strong understanding of front-end technologies (HTML, CSS, JavaScript).

Experience with ServiceNow platform and its capabilities.

A strong portfolio showcasing relevant design projects and processes.

2. Skill upgradation and competency building

Clear wipro exams and internal certifications from time to time to upgrade the skills

Attend trainings, seminars to sharpen the knowledge in functional/ technical domain

Write papers, articles, case studies and publish them on the intranet

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.