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Engaged Employer

Wipro

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3.7

based on 52.9k Reviews

Video summary

2459 Wipro Jobs

Assistant Manager

Wipro Limited

3.7

based on 52.9k Reviews

8-13 years

₹ 4.05 - 16L/yr (AmbitionBox estimate)

Pune

1 vacancy

Assistant Manager

Wipro

posted 22hr ago

Job Role Insights

Flexible timing

Key skills for the job

Orcale Project Management Risk Compliance Quality Audit Demonstration External Audit

+ 8 more

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Conduct process quality audits as per plan

Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines

For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week

Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required

Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)

Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Delivery Leadership

Audit & training reports, error trends, new process

Agents

Training

Training team for Account

Training content and schedule

RMAC

Risk compliance

DOP Support

Compliance related support as per account SOW

External

Clients

Reports on training and compliance

External Auditors

Audits

Display

Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill

Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry -

Foundation

Process Knowledge - Process understanding with a clear understanding of process quality parameters as per the skillup training/ certification provided by the client-

Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

Behavioral Competencies

Project Management Skills

Analytical Skills

Execution Excellence

Passion for results

Stakeholder Management

Deliver

No.

Performance Parameter

Measure

Audit

Adherence to the calendar; audit targets

Compliance % as per audit reports - zero misses

Process Compliance

Case targets - 2 hours/ week logged to be updated with the process

Employment Type: Full Time, Permanent

Read full job description

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What people at Wipro are saying

3.4

Rating based on 436 Assistant Manager reviews

Anonymous · Customer Success, Service & Operations in Hyderabad / Secunderabad

Likes

The areas of learning within Wipro is huge where an employee can tap into multiple streams from scratch as long as he/she has zeal to learn and has good knowledge on pathways.