Customer Support Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information on products/services to customers through effective communication skills.
  
• Utilize blended process knowledge to handle multiple tasks simultaneously while maintaining high-quality service standards.
  
• Maintain records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 1-3 years of experience in BPO or call center environment.
  
• Excellent communication skills (verbal & written) in English language.
  
• Strong interpersonal skills for handling customer queries effectively.
  
• Ability to work on blended processes for efficient query resolution.