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Techno Functional Consultant - L2
Wipro
posted 3d ago
Flexible timing
Key skills for the job
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Do
1. Bridging the gap between project and support teams through techno-functional expertise
Deliver / No. / Performance Parameter / Measure -
1. Contribution to customer projects - Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT.
2. Automation - Process optimization, reduction in process/ steps, reduction in no. of tickets raised.
Employment Type: Full Time, Permanent
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