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Track Lead - Service Security
Wipro
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Shift Timing 8PM to 5AM [Night shift]
The ideal candidate will have a strong background in
- Identity & Access Management (IAM), Id
- Public Key Infrastructure (PKI)
- Key Management & Encryption
- Digital Certificates (TLS/SSL)
This role requires a proactive leader who can manage a team, oversee security operations, and ensure compliance with industry standard.
Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols.
Understanding of network flows along with an ability to read Wireshark are a plus
Good English communication skills (Speaking, writing and comprehension)
Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results
Analyze information and utilize to build recommendations to reduce errors and improve process performance
Create and maintain tracking reports in relation to performance
Monitor Site performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, Staff Utilization
Accountable to provide timely and efficient service to clients; review the operations and take proactive measures to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership team.
Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc.
Analyze information and utilize to build recommendations to reduce errors and improve process performance
Calibrate with the client quality team to ensure consistent delivery of quality assurance, creating and maintaining performance reporting
Competencies
Employment Type: Full Time, Permanent
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Wipro Benefits
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off 
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