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2615 Wipro Jobs

OCM Consultant

4-8 years

₹ 4 - 28L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

OCM Consultant

Wipro

posted 15d ago

Job Role Insights

Flexible timing

Job Description

Do

- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
- Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain broad knowledge of client products and/or services
- Offer additional products and/or services as needed
- Prepare complete and accurate work including appropriately notating accounts as required
- Track, document and retrieve information in call tracking database
- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
- Participate in activities designed to improve customer satisfaction and business performance.


Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Consultant roles with real interview advice

Top Wipro Consultant Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
View all 2.8k questions

What people at Wipro are saying

3.7
 Rating based on 328 Consultant reviews

Likes

Fortunately I got good project. Campus is good. Gym facility was very good. I am getting free ev charging too.

  • Salary - Excellent
  • +3 more
Dislikes

Loss of pay policy. If you are idle for more than 45 days then your loss of pay will start but notice period will remain 90 days

  • Job security - Poor
  • +2 more
Read 328 Consultant reviews

Consultant salary at Wipro

reported by 4.3k employees with 1-13 years exp.
₹6.5 L/yr - ₹25.1 L/yr
5% more than the average Consultant Salary in India
View more details

What Wipro employees are saying about work life

based on 53.1k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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Bengaluru Office
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