Customer Support Representative

Job description

PRINCIPAL RESPONSIBILITIES:

• Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
• Understand customer queries received through calls and act accordingly.
• Maintain a healthy and clean work environment & adhere to company policies and procedure.
• Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

• Excellent communication skills.
• Comprehension - Ability to clearly understand the problem statement
• Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
• Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
• Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

Must have skills

• Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
• Comprehension skills to understand & communicate with all customers effectively.
• Telephone etiquettes.

Donts

• Poor grammar and Windows Skills
• Issues with comprehending & communicating effectively with the customer.
• Not Eligible - MBA, BTech, BCA, BSc IT & CS, BE., MTech, MCA, CA
• No fresher

Important notes:
-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.
-Should be within Transport Boundary

-Job location: Airoli Mindspace

-WFO

-Immediate joiners preferred.