Site Reliability Engineer

Role Purpose

• Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.
• Min 2 to 3yrs of exerpience
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
• Provides Level 2 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
• Tracking and managing incident and problem SLA and reporting metrics (KPI) including key stakeholder communications.
• Focus on building good working relationships within the team and other Resolution Groups
• Remain well versed in help desk policies, procedures, standards and documentation
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• All High Severity Incidents are directly assigned to Level 2 teams to minimize downtime.
• Good Communication with confident appearance
• Experience working in Remote support Tool , ITSM Ticketing Tool, Corporate Technology