Transition Manager - L2

Manage end to end transition execution for a specific project / workstream within a programme

Work with change managers to ensure the required communication and training materials are built and change is delivered as per the plan

Ensure the programme approach/methodology that is defined is consistently applied

Ensure compliance with the prescribed transition methodology

Ensuring that project plans, project logs (E.g. Risks, assumptions, issues, dependencies logs) are managed effectively for each business unit and for each transition in scope

Ensure project costs are well defined and that work is completed within budget; -

Ensure weekly/monthly updates are reported

Ensure that schedules for all projects are established and maintained and that targets are met

Ensure that appropriate project assurance steps are conducted throughout the project life cycle

Ensure transition plans for projects to operations are prepared, agreed to and appropriately implemented

Report project / schedule variances from plan in a timely manner.

4. Education Essentials

Bachelor's degree

PMP/Prince certifications are an added advantage, not mandatory

5. Qualification Experience and Competencies

Delivery Experience

~ 15 years of overall work experience of which 10-12 years of core E2E transition experience (essential)

Proven delivery experience in project delivery, building and sustaining high performing teams (essential)

Transition experience working in 3rd party organizations like Genpact, Accenture, WNS, Infosys, Tech Mahindra etc. Candidates from Big 4 companies will also be a good fit if they have rich experience in similar domain (essential)

Experience in managing complex transitions 50 - 100 FTEs preferably in Customer service, finance, supply chain

Experience working in a dependent multi agile team environment (essential)

Experience of successful delivery E2E Transition projects (essential)

Experience of working in an onsite / offshore setup with requirement directly or indirectly coming from various groups. Should be able to extend consultation, high level solution and the precise implementation methodology for each of those requirements. (desirable)

One of Certified PMP/PRINCE2 (desirable)

Domain " Customer service, Finance Accounting, Supply Chain

Experience of implementation of RPA automation projects (desirable)

Competencies and Behaviours

Ability to act as a project "driver", facilitating the achievement of required tasks

Ability to analyze and think quickly and to resolve conflict

Ability to adapt to a changing environment

Self-motivated with an enthusiastic and proactive approach

Strong communication, interpersonal and mentoring skills

Strong stakeholder management skills - ability and confidence to challenge and influence

Be an imaginative / Creative problem solver

Self-motivation and ability to stay focused in the middle of distraction

Energetic and tactful facilitator to promote and engage a committed delivery team

Strong Emotional Intelligence

Mindset:

Own your success

Demonstrates leadership and is accountable for driving team performance

Inspires teams to evaluate and enhance delivery of business outcomes

Models safe and ethical work practices and a culture of transparency

Think big

Actively seeks opportunities to transform and enhance processes and systems

Constantly seeks ways to transform, improve and innovate

Builds the skills and knowledge of the team and promotes a collaborative team environment

Be curious

Encourages a culture of curiosity across teams

Ensures the delivery and improvement of digital solutions to benefit customers

Supports the team to try new technologies, fail and learn fast and implement solutions at pace

Effortless customer experiences

Drives team to understand customer needs and deliver digital seamless self-service customer experiences

Digital first

Keeps up to date with digital innovation and seeks digital solutions for problems

Encourages the team to deliver creative digital solutions

About The Role :

Role:

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.



Do:

Ensure effective transition as per project plan and timelines

Implement transition plans and register new transitions - calendar and spreadsheet on the system

Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager

Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution

Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts

Schedule required meetings as directed by the Transition Manager and document meeting minutes

Conduct data extraction of hours spent per transition and tracking against planned budget

Assist the transition lead in the assessment of technology transition proposals as and when required

Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks

Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer

Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues

Prepare timely and accurate reports and dashboards as required by the stakeholders

Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs

Ensuring all reports dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)

Track and follow up with relevant stakeholder for timely updation and data management of transition parameters

Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts

Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition

Stakeholder management

Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition

Provide timely assistance in case of an escalation and support resolution of escalations/ issues

Deliver

No.

Performance Parameter

Measure
1.
Customer Centricity

CSAT (PCSAT ACSAT top 2 Box) % / NPS

Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs

Adherence to all customer contractual commitments related to Services transitions

Adherence to Services transition norms on all key performance metrics
2.
Presales Delivery Excellence

100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct

Demonstrate One Wipro by 100% usage of Integrated Transition framework

Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q

Process Exceptions to be minimized by 100% compliance to the ITF

Manage end to end transition execution for a specific project / workstream within a programme

Work with change managers to ensure the required communication and training materials are built and change is delivered as per the plan

Ensure the programme approach/methodology that is defined is consistently applied

Ensure compliance with the prescribed transition methodology

Ensuring that project plans, project logs (E.g. Risks, assumptions, issues, dependencies logs) are managed effectively for each business unit and for each transition in scope

Ensure project costs are well defined and that work is completed within budget; -

Ensure weekly/monthly updates are reported

Ensure that schedules for all projects are established and maintained and that targets are met

Ensure that appropriate project assurance steps are conducted throughout the project life cycle

Ensure transition plans for projects to operations are prepared, agreed to and appropriately implemented

Report project / schedule variances from plan in a timely manner.

4. Education Essentials

Bachelor's degree

PMP/Prince certifications are an added advantage, not mandatory