Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
The incumbent should have good knowledge of AR Billing lifecycle and will be responsible for
Maintain Customer master data for the new and existing customersPreparing and sending out invoicesEnsure timely completion of work allocations related to BillingManage the daily operations-related communications and interactions with internal & client stakeholders by e-mails and calls. He/she must have worked in Billing for an international client, a BPO organization. Actively participating in client calls and providing required resolution/inputs to leads.Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.What are we looking for?Qualifications:Minimum 3-5 years of AR Billing experience in Finance & Accounting functionBPO experience will be an added advantage but not mandatoryMinimum Bachelor's degree in Finance Accounting or related field Good knowledge of the AR Billing process. System & applications.Experience working SAP Hanna 4 would be preferred and an added advantage.Sound knowledge of MS Excel & word.Having advanced Excel knowledge would be an added advantage.Communication & Interpersonal skillsAbility to interact with customers for daily operational activities with client SMEExcellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails.Closely work with team lead to drive process/organizational initiative Must be able to communicate both orally and in writing with AR Billing SMEs Roles and Responsibilities:Generate invoices and credit notes to the customers along with distributing to the customers promptlyPerform calculations on the billing as per agreed instructions with the clientCoordinate with different BU for billing-related queries and questionsReview and respond to customer queries and communicate with customers for further queriesTrain new joiners and work closely with Leads in the processHelp track the process updates and support SMEs in updating SOPs on regular intervalsRaise accurate and on-time queries and take necessary actions on resolutions receivedAchieve 100% accuracy & productivity for activities in scope.Perform quality checks for the team membersMust possess good communication skills both e-mail and oral Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. Generate lean ideas and provide inputs to process leads for improvement opportunities. Generate lean ideas and process improvements and deliver improved process controls, productivity, and accuracy.QualificationAny Graduation Employment Type: Full Time, Permanent
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Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
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