Lead Administrator - L1

About The Role :

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations



Backup Adminstrator

As a L2 resource of the Run team, he/she will :

Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
Plan, prepare and execute Change technical tasks in the ITSM queues
Respond to and resolve alerts from the monitoring management system
Manage, maintain and operate data backup solution including VTL, PTL, tapes media and encryption devices.
Manage, maintain and operate data backup replication between Data Centers
Configure and operate backup software, client agents, backup jobs and tape libraries for new backup requirements
Perform daily monitoring reporting of backup jobs, and troubleshoot resolve backup failures with clients/partners
Plan, prepare and coordinate with vendors for campaign upgrades for Backup infrastructure
Perform storage performance analysis and troubleshoot backup-related performance/capacity issues with other teams (Platform, Database, etc)
Perform basic to intermediate root cause analysis in Incident and Problem tasks
Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
Plan, prepare, execute and support Data Center maintenance activities
Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
Respond to and own L1/L2 escalations
Engage in taskforce resolution squad in priority incident management / crisis management cases
Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
Engage in Service Improvement review and actions plan

Must Have Skills

Backup Software " Dell Networker

Hardware " Dell DataDomain,Quantum Scalar i500/HPE StoreEver MSL

NDMP backup, SAN (LAN-free) backup

Backup cloning, staging and replication operations

Backup appliances operations " VTL and PTL

Backup tapes media operations " inventory, rotation, recall

Backup failover/failback in Disaster Recovery operations

Basic working knowledge of Windows and Red Hat Operating Systems and backup-related configuration parameters

Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

Good To Have Skills

Avamar,Cristie, CA Arcserve (lesser extent)

Hardware " HPE StoreOnce ,Oracle StorageTek SL8500

Scripting / automation experience in Unix/LinuxTeam Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management2New projectsTimely delivery
Avoid unauthorised changes
No formal escalations

Reinvent your world.