Transition Manager - L1

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

About The Role :



Role:

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.





Do:

Ensure effective transition as per project plan and timelines

Implement transition plans and register new transitions - calendar and spreadsheet on the system

Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager

Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution

Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts

Schedule required meetings as directed by the Transition Manager and document meeting minutes

Conduct data extraction of hours spent per transition and tracking against planned budget

Assist the transition lead in the assessment of technology transition proposals as and when required

Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks

Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer

Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues

Prepare timely and accurate reports and dashboards as required by the stakeholders

Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs

Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)

Track and follow up with relevant stakeholder for timely updation and data management of transition parameters

Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts

Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition

Stakeholder management

Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition

Provide timely assistance in case of an escalation and support resolution of escalations/ issues

 


Deliver
   



No.  


Performance Parameter
  


Measure
    1.  
Customer Centricity
  
CSAT (PCSAT & ACSAT top 2 Box) % / NPS

Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs

Adherence to all customer contractual commitments related to Services transitions

Adherence to Services transition norms on all key performance metrics
    2.  
Presales & Delivery Excellence
  
100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct

Demonstrate One Wipro by 100% usage of Integrated Transition framework

Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q

Process Exceptions to be minimized by 100% compliance to the ITF
    

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.