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Zscaler SME
Wipro
posted 13d ago
Job Description
- Manage, escalate, and drive satisfactory resolution of customers' technical, service and infrastructure issues based on Zscaler products and technologies
- Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement Zscaler solutions (ZIA, ZPA, ZDX etc) for customers or service providers
- Help develop, drive implementation of and maintain best practices for effective operation of Zscaler products
- Expected to own technical escalations from the region and drive them to resolution
- Expected to assist on rare occasions when contacted by assigned Enterprise accounts for critical business impact P0/P1 escalations during non-operational hours
- Create and facilitate communication channels between the bank and product management/engineering teams in Zscaler
- Proactively inform customers about cloud updates, upgrades and ensure necessary action to maintain availability and customer satisfaction
- Help develop and maintain content in both internal and customer-facing Knowledge Bases
- Maintain intimate knowledge of all Zscaler products and services
- Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements to help shape the future of the platform
Employment Type: Full Time, Permanent
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